Quality Policy
ARMA Connect Ltd is committed to providing products and services according to clients’ expectations in terms of quality and reliability, and will ensure that adequate resources are available to sustain our planned business objectives.
This Quality Policy is communicated and understood throughout the organisation. Client service is an essential part of the quality process and, to ensure this is fulfilled, all employees receive regular training to maintain awareness of the importance of quality and its impact on client service.
Established process, quality and management objectives are subject to regular review, ensuring that they remain fit for purpose and, where possible, are used to measure the performance of the business.
Regular monitoring of all statutory and non-statutory regulations and guidance is undertaken to understand and comply with industry requirements relating to our products and services.
Awareness is promoted throughout the organisation, conveying the need to ensure that improvements are identified and implemented where possible.
The Directors have established and implemented this policy and ensure that the Quality Management System is regularly reviewed for adequacy and effectiveness.
Management Objectives
In the pursuit of quality, ARMA Connect has set the following Management Objectives:
1. To maintain an effective Quality Management System complying with BS EN ISO 9001:2015.
2. To achieve and maintain a level of quality which enhances the organisation’s reputation with its clients.
3. To evaluate business performance, including risk, while maintaining focus on the quality of products and services.
4. To conduct business in an ethical and professional manner.
5. To endeavour to satisfy clients’ requirements and get things right first time.
6. Should we make a mistake, we will put things right as soon as possible.
7. To evaluate members of the supply chain, ensuring they are delivering quality that is consistent with our requirements.
8. To analyse client feedback, internal performance, financial performance, and business performance data to measure the effectiveness of the Quality Management System and the commitment to improvement.
9. To ensure all work is conducted to high standards, adhering to key requirements relating to safety, design, materials and integrity of structure.
10. To keep updated and relevant to changes by establishing systems to stay informed and adapt to changes in building safety laws and regulations, ensuring completed works leave buildings in compliance with fire safety regulations, and that the selection of materials is considerate of safety standards with a focus on fire resistance, sustainability and durability.
Our Environmental Policy (POL-003, Version 5) was last reviewed on 16/10/2025 and is next due for review on 16/10/2026.
